Effective Date: October 9, 2025

 

1. Introduction
Welcome to TIRAVA JEWELRY ("we," "our," "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our store, use our services, or interact with us.

Our practices are designed to be in compliance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and the principles of the Digital Personal Data Protection Act, 2023.

By providing us with your personal information, you agree to the practices described in this Privacy Policy.

2. Information We Collect
We may collect various types of personal information to provide and improve our services to you. This includes:

• Personal Identification Information: Your name, mailing address, email address, phone number, and other contact details.

• Transaction Information: Details about the products you purchase, payment information (such as debit/credit card details, which are processed securely by our payment partners), and transaction history.

• Know Your Customer (KYC) Information: For high-value transactions, we may be required by law to collect government-issued identification like a PAN card.

• Communications: Any information you provide when you contact us for customer support, inquiries, or feedback.

• Technical Information (for online services): If you interact with our future website or social media, we may collect your IP address, browser type, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information
Your personal information is used for the following legitimate purposes:

• To Fulfill Our Services: To process your orders, complete transactions, and provide you with the products you have purchased.

• Customer Support: To respond to your inquiries, provide assistance, and manage your relationship with us.

• Communication: To send you important information regarding your purchases, such as order confirmations, invoices, and updates.

• Marketing and Promotions: To inform you about new collections, special offers, and events, but only with your explicit consent. You will always have the option to opt out of such communications.

• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, such as tax and anti-money laundering laws.

• Business Operations: For internal purposes such as record-keeping, data analysis, and improving our products and customer service.

4. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With Service Providers: We may share your information with trusted third-party partners who perform services on our behalf, such as payment processors and shipping companies, to complete your transactions. These partners are obligated to protect your information and use it only for the purposes for which it was shared.

• For Legal Reasons: We may disclose your information if required by law, in response to a court order, or a request from a government or law enforcement agency.

• To Protect Our Rights: We may disclose information to protect the rights, property, or safety of TIRAVA JEWELRY, our employees, and our customers.

5. Data Security
We have implemented reasonable security practices and procedures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include physical, electronic, and administrative safeguards to ensure the security and confidentiality of the data we collect.

6. Your Rights and Choices
We respect your rights over your personal information. You have the right to:

• Access Your Information: You can request details of the personal information we hold about you.

• Correct Your Information: You can ask us to correct or update any inaccurate or incomplete personal information.

• Withdraw Consent: You may withdraw your consent for us to use your personal information for marketing purposes at any time.

• Data Erasure: You may request the erasure of your personal information, subject to our legal and contractual obligations to retain certain data.

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

7. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by appropriate means. We encourage you to review this policy periodically.

9. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

• Name: SRIRAMOJU SRIKAR

• Designation: Proprietor & Grievance Officer

• Email: Tiravajewellery@gmail.com

• Address: TIRAVA JEWELRY, First Floor, 4-1-349, Post Office Road, Tower Circle, Karimnagar, Telangana, 505001

For any questions, concerns, or complaints regarding this Privacy Policy, please feel free to contact the Grievance Officer.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

TIRAVA JEWELRY
First Floor, 4-1-349, Post Office Road,
Tower Circle, Karimnagar,
District: Karimnagar,
State: Telangana, PIN Code: 505001
Email: Tiravajewellery@gmail.com